Isla Support
Write if import fails, a workspace will not open, or unlock misbehaves. Describe the shape of the problem. Do not paste a real API key, token, or password.
Common questions
- Where the keys are
- Secret values are in the macOS Keychain, service com.isla.secret-values. Workspace metadata is in a local Core Data store. Nothing is synced to Terrace, so we cannot look up a key you lost.
- The app locked itself
- Isla asks for Touch ID or your Mac password, and it locks again after 60 minutes without use. If Touch ID fails, the Mac password is the fallback. We cannot bypass that prompt.
- A copied key is still on the clipboard
- Isla clears the clipboard 60 seconds after a copy, and only if nothing else has replaced it. If you copied something new, that newer value stays.
- .env import
- Import reads the file on your Mac and lets you review entries before saving. If a file fails, tell us the kind of file and the error on screen. Send a redacted sample with the values replaced, not the original.
Contact
Send a note and it will open in your email app, addressed to scotty@terrace.software.