Springbok Support
Write if a timer will not save, a Live Activity looks wrong, or playback stops unexpectedly. Include your iPhone model, iOS version, and whether you were using the widget or Dynamic Island.
Common questions
- A timer disappeared
- Timers are stored only on your iPhone. Deleting Springbok removes them and they cannot be restored from Terrace. Back up your device if you want to keep timers across reinstalls.
- Live Activity or widget is wrong
- The app and widget share session state on the device. If times look stuck, open Springbok once while the timer is running, or end the workout and start again. Tell us if it keeps happening after that.
- No sound or haptics
- Check the Ring/Silent switch and volume. Springbok plays a short chime on step changes when sound is enabled on the device. Haptics follow your system settings.
- What to include in a note
- The timer name, what step you were on, and whether you paused from the app, widget, or Live Activity. A screenshot of the Lock Screen or Dynamic Island helps.
Contact
Send a note and it will open in your email app, addressed to scotty@terrace.software.