Spur Support
Write if a song will not open, a recording will not start, or a subscription looks wrong. Include your iPhone model, iOS version, and what you expected to happen. Leave the lyrics out unless we ask for a short excerpt.
Common questions
- A song disappeared
- Songs are stored on the device, not in a Terrace account. Deleting Spur, or erasing the iPhone without a backup that includes the app, removes the library. There is no cloud copy we can restore.
- Recording does not start
- Spur needs microphone access to capture a melody. On iPhone, open Settings, find Spur, and allow the microphone. If you previously denied it, that switch is the one to change.
- Subscription or free trial
- Apple manages billing. On iPhone, open Settings, tap your name, then Subscriptions. Restore purchases from there if you reinstalled Spur with the same Apple ID. Terrace cannot see or change your card.
- What to include in a note
- The screen you were on, what you tapped, and whether it happens every time. A screenshot helps. Do not send a full song unless we need it to reproduce a bug.
Contact
Send a note and it will open in your email app, addressed to scotty@terrace.software.